I decided to inquire about their rates because a coworker told me she used them for her loan. So I applied online and was told there was an issue and someone would call me the next day. Nevermind the fact their application system does not allow for any other scenarios then what it is programmed for. Called the following night and was told no one was assigned to me and someone would call the next day. The next day I called and I was told their FL loan officer had left for the day. The day after that, I called and was told that I would get a call the next day. Finally when I called today, I reached someone who did not seem to care at all. He crunched some numbers. He tried to make small talk but his heart wasn't in it. The rates were nothing like the website stated. For all you non-experts, you can get whatever interest rate you want as long as you are willing to pay for it. The rate was not worth it for the additional points and when I mentioned this, the guy flat out hung up. Not that my interaction inspired much confidence to start with but is common courtesy much to ask for? I ultimately went with Chase.

As a REALTOR, I was confident in Matt and his team at Embrace from the beginning. Matt gave us a few financing options and discussed the pros/cons of each which helped us make an informed, educated decision. In the end the Embrace team was ready to close a week early and made the process very easy. Matt was always available, checked in with us often and at the end of the day, was someone who cared.In this business, it's refreshing to work with someone who cares about you and your family.TY MATT!