Worst banking experience of my life. Santander claims to “respect” and care for their customers. Simply put, the customer service at the Clementon, NJ branch was so poor. They refused to help and clearly didn’t care enough to keep their customer. Short story, I accidentally paid my credit card with the wrong account. It caused in the neighborhood of 13-15 bounced checks (all online bill payments). I incurred over $600 in fees and the bank was only willing to give me one of the returned fees back. No one from Santander found it necessary to call me or even email me to give me a heads up. Instead, I received a generic letter in the mail. But by the time I received the letter to know what happened, the damage was done. Went to discuss with the bank manager. She blew me off three times before just telling me there was nothing they could do. I was a customer for a few years at this point. A good one. Never bounced a check. Never had a problem. I cancelled all my accounts that day. Changed my direct deposit to go to a new bank and didn’t consider inquiring about a mortgage two months later when we were buying a new home. I was also in the works of considering moving my business banking there as well. It’s frustrating because every few months I get something in the mail where the bank is willing to give $300 to a new customer. They could have spent less than double that and had me as a customer for life AND made up for it with the additional services they would have received from me. And frankly, I find it kind of insulting that I get these advertisements in the mail promising services that I didn’t receive.

Tired of the atm fees. Terriable service. Im in here now closing it up. 😢😢