I have a small business in Lake George. I visit this branch every Saturday, receiving the warmest hellos and accomplished service. Today I had a deposit of 3 small checks. I listed them but did not total them as I hadn't brought my phone in. Ms. Kayla said "you don't have a total for these?" I said "no, I thought you would confirm it anyway...". She added it, shoved the slip back at me, rattled off the amount and told me to write it in. Rudely. No eye contact, no smile. It was not the service I usually receive there. I suggest retraining for this clearly unhappy employee.

A newer Trustco bank