The teller asks me for my ID even though I swipe my debit card and put in my code. After telling her I have my code to my debit card and why do you need my id and then she just stop and look at me. I said you don't need my id card because I have my debit card with my code and then she said yes I do to check your balance....WOW I've been coming to this bank for over five years.... So I go over to customer service and tell him the same story and then he ask do I have your debit card with your code and I said yes and then we both go back to the same teller the customer service man ask me to swipe my card. I did. and then he said put in your code. I did. and then the teller check all 3 balance and did transaction and I'm still asking both of them why did she need to see my id NO ONE COULD SAY ANYTHING TO ME.... but I know why I never felt humiliated and embarrassed like that in my life On Monday morning I call that same branch to speak to the manager Antonin and he made up so many excuses on why I need an id and got all out of his professionalism and started acting immature over the phone so I hung up.... People of color if you want to be treated equal DO NOT GO TO THE Santander Bank, 148 Everett Ave, Chelsea, MA 02150 Chelsea Branch

Great bank and staff