Kristen is really great if you need to open an account. I had some issues due to the postal service and it created a problem reciving my debit card. Thanks to Kristen, she helped resolve the problem and notified the debt card issuing center and explained the situation. Everyone at this branch has always been extremely helpful and nice.

If you are looking to open an account, loan or line-of-credit look at other banks. First off, while their rates look great, their customer service is nonexistent and they access arbitrary fees to your account. I talked to the branch manager "Melissa" about these fees and she offered no help. Her explanation was that "I signed the paperwork" so the fees were valid. I asked what the fees were she said "servicing fees". Dollar Bank is a local bank lagging behind the others in accounts so they offer good loan rates; however, they nickel and dime you for everything to the point where the loan rate isn't even worth it. Plus their online systems are always down, lock you out for no reason and are archaic. Enough said. I am going to switch banks ASAP. Please, save yourself the trouble and move on.