Absolutely the worst bank in regards to customer service and their banking processes. The customer service is terrible and they don’t care about their local customers regardless of how long they have done business together. I just spoke to the branch manager in Lock Haven, PA this morning regarding an overdraft charge against my account. The account online and through the automated system does not show a negative balance ever occurring, but I was charged. This same thing happened to me once before. I was I informed in a very abrupt manner that this was the same manager who helped me last time and will not do a “courtesy” waive this time regardless that it’s the same issue. I was told it doesn’t matter what I see online, they will charge a fee to any customer depending on how the charges process on “their” end that can’t be seen by the customer and never will. Even the bank representative I spoke to at the branch earlier this morning prior to the branch manager calling me back stated she could not understand why and that the bank system doesn’t always show why. That’s not sketchy. This is the same manager who also committed to me that the overdraft would be taken off of my account, but never was. We have been doing business with FNB for sometime now. When I advised the gentleman that if this is how they are going to continue to do business I will be reconsidering my banking business with them, he simply replied ok I understand and disconnected. He tone was of one who didn’t even care. If I am not able to go through the automated system nor the website to review and manage my banking based upon what is being reported from those sources, then why bother even having them?

Always friendly and great to work with.