This bank or “credit union” is by far the worst bank I have ever worked with and I have never dealt with worse customer service in my entire life (and I even work in the customer service industry)! I unfortunately have had a car loan with WCCU for the past 4 years now and there is not a single hoop you have to jump through to keep them happy - yes you heard that right - you must keep them happy, not they keep you, the customer, happy. And if WCCU makes a mistake or you want something done, you pretty much have to call, message, email, or contact them in some sort of way at the very minimum 101 times until they start to understand what you want or actually do what you want them to do. You also have to talk to at least 5 different people before you get your answer if you have a question or need something done, every single time you call. The consistency to what they tell their customers their “rules or policies” are are absolutely asinine. One minute customers are allowed to do this, and the next it’s something completely different. Or this person can do that, but another one can’t. And if you want to make any changes to your account information, let’s say for example if you move far away and you get a new phone number - even if you can confirm who you are over the phone to an associate with multiple identifications and have have all of your account information to also confirm it’s you and it’s your account - that still doesn’t matter. You actually have to come into the bank and confirm your identity to change any account information. Also, if you manage to finally get something done it takes a minimum of 5-7 business to accomplish this process. If I would have known of all these ridiculous problems with this bank before I went for my car loan I think I would have rather road my bike to work every day. This company is trash. Don’t ever do business with them.

The single best bank in southwest Wisconsin. They make banking as simple as it can be.