Absolutely awful mortgage servicing. Would advise any/all against using this institution for your real estate needs. This brand who supposedly prides themselves on being service orientated and "your neighbor" on the basis of their "golden rule" could not care less about the customer. They failed to post a sizeable payment to my account and in turn seem to have lost it and couldn't care less about making things right. Not even the CEO Palmer Proctor is concerned about correcting a serious internal mistake. Quite a shame as in todays day and age you'd hope the "local" bank actually acted like one and not a money hungry big bank.