Very unhappy recently with this bank. I go in every month at least to do basic transactions. Make deposits and get change. I was there this last week to make change same as I have for 2 years. I waited in line an uncomfortable amount of time. When finally a teller (Norma I believe) called me up. I let her know I just wanted some change. She said I would have to make a deposit. I said that was ok I understand if they needed a transaction. I provided the account number and debit card. She asked for ID which I provided. And even asked for my social. She told me I wasn't on the account and could not deposit or provide change. "Since when does somebody have to be on an account to deposit, especially having all the identifications and same name as the account holder" she it was policy now. She was especially rude and difficult for a situation that did not require any of that. I am writing directly to the bank because not only are they losing my account my family is already looking at changing banks for that account. I hope someone reviews the video of the situation and goes over it with the employee. Terrible costumer service on her part and unnecessarily difficult. I am thinking it was more of a personal issue of hers and hopefully the situation will remind her how not to treat people.

This bank is not known for their customer service. Truthfully, it's only one of your representatives I have a problem with and if I'm not mistaken she's one of your personal banker(s). I sure hope you will take care of this matter, so I don't have to face the same problem again or I will be forced to consider my options including leaving the bank and/or closing my accounts.