Customer service is non-existent. My credit score was near 800 but they treated my family like second class citizens. The week we closed on our home, they told me I needed to pay the $3K balance on my car to make the loan work, who does that? As soon as the loan closed, it wad sold to another bank but they continued to harass us about a pay statement. Almost 3 years later and they still call wanting me to refinance... they don't have my loan so I don't get it.

We wouldn't of been able to buy our first home without Bernie. He never gave up on us even when we had financial issues.