I rarely leave bad reviews, especially since I work at a bank myself and I understand sometimes there are issues. However, I have never had such a poor experience when trying to deal with a bank/credit union. I have been trying since the first week of June to close an account with the credit union. I currently live out of state and do not have the ability to come to the branch. I was told this would not be an issue, and the remaining balance of my account would be sent to my address. Two weeks pass and I still had not received the check that was supposed to be sent to me, so I call. It turns out my account was never closed, and was still in an active status. I reiterated that I would like to close my account, as the only reason it was open was for the purpose of a loan. I was told the account was being closed that day, and I should receive a check by the next week. A week and a half has gone by, and I still have not received the check. I have called several times, and I am always sent to the accounting department, and they tell me that a check has been sent. I know sometimes things can get lost in translation, or sometimes it’s a hectic day, but this has been an ongoing issue for over a month. I also know that sometimes banking isn’t always as straight forward as it seems, but it is still extremely frustrating when I have been waiting for a month for this to be resolved.

If I could give them 10 stars I would. John and Bob are great to deal with and always there to help.