Every customer service representative I have spoken to are fabulous! Professional, courteous, knowledgeable and so helpful!! They deserve 10 stars!! Thanks for all your help.

From 2017-OMG I'm a NEW homeowner, I closed back in May and its now mid-Aug and my home loan hasn't appeared on my credit yet. I was just trying to call in and get an update as to how long it would take to show up. No answer and then got hung-up on by the automated system. Something said, "Cory, go check out this mortgage companies reviews", I find all these BAD reviews all saying the EXACT SAME THING.....now I'm nervous! From 4-24-2019 I've now been with them for 2 years. There has been a couple times I paid late BUT not before the month ended so they NEVER posted on my credit report the the payment was late. After the 1st year, someone called me to inform me that the company that I had my Home Owners Insurance with was going to renew for about $300.00+. He told be that NOW would be a good time to shop around for a NEW Home Owners Insurance company. I thanked him for the heads up, took his advice and found a NEW home owners insurance company for about $200.00 less! Those couple of times in the past when I was late with payment THEY are REAL QUICK to call you, BUT try calling back...you get to play phone tag. It seems they assign agents to certain accounts so anytime that I have problems, I EMAIL the lady that's been emailing me when she has been trying to contact me by phone and wasn't able to reach me. Now she's on point! I get quick responses from her. My email were always short. Cause if she was emailing me....it was because I ain't paid by my due date! So, I would always tell her in email what day I would pay by...sometimes I would be 2 days late, 1 week late there was even a time last year I paid on the LAST day of the month.....but as long as I paid by the date I told her in the email (+late fee) I've been fine and no one calls me. I'd say about 85% of my payments have been on time or early. With just a few bumps in the road due to LIFE happening. So far now for the past few months, I've been paying on time or early. ALSO been making an additional payment towards principle. I figured that when I made late payments and had to pay the late payment fee.....why not pay on time and use that same money for the late fee towards principle? No one person/company is perfect! The majority of us that are complaining are doing it out of an issue on our end and then being upset that we don't get things the way we want it in return. I figure, that if I strive to MAKE SURE I pay on time, I won't have a need to call them (therefore not having to deal with the answering the phone issue that they obviously have) and not acting like a upset baby because they didn't pick up. I decided to get my life together and so far it seems to be working out for me JUST FINE!