I have been with this bank for over 10 years when it was First Niagara. Was just there on 8/11/2017 I had to wait 15 min in the drive through while the teller waited on everyone inside BEFORE she waited on me, my deposit was already put through in the tube. I could see the line moving on in the inside and there were 5 people in line and everyone was gone before she came to wait on me, horrible customer service and the teller was very rude!

I sat there over an hour waiting to open an account one man was the only one who could help me... well he couldnt even come tell me he couldnt help me he sent the training man to come tell Me this place is a joke went to Dollar bank instead and put my money there!!! Key bank is awful stay away.... Customer Service sucks!!! Oh he was eating lunch thats why he couldnt open anymore accounts today.... JOKE!!!!! Not to mention dollar bank gives 200.00 until the end of september to open a new account with them!!!!!!!!!