My husband and I had a complicated loan. We were with another lender and that lender said they could do the loan. Days before closing the lender said they were unable to do it. We called Craig and Heather from Waterstone and they were able to save the deal. They rushed the loan through and we were able to buy our home. I really couldn't believe they were able to do it, and in record time. They were great to talk to and extremely responsive to any questions my husband and I had. I'll be recommending them to friends and family that are buying homes or refinancing their homes!!

My wife and I had a great experience working with Craig and Heather at Waterstone from the very first phone call all the way to the end of our home buying process. They introduced us to an awesome mortgage program that we qualified for but I'm sure was more work on their end. I was impressed at their ability to efficiently manage the whole loan process from beginning to end while communicating with us the whole time. They were quick to pick up the phone and answer our many questions and when an issue came up they were creative problem solvers. I always prefer to do business with folks that have both a ton of experience and a high level of customer service. And they are the epitome of both of these qualities. I won't be working with another mortgage lender here in Jackson MI for anything future, I'm sold on Waterstone. Thank you Craig and Heather for all your work for us!