Member First Mortgage (NMLS ID# 149532)
4.1 / 5 164 rating
Customer Reviews
  1. Steve Hutchinson
    August 01, 2019 at 15:39 PM
    (5)
    1000% recommend Member First for all of your mortgage needs. This is my second time working directly with Eric Beckett and his team. I have sent Eric a bunch of my friends and family over the years. I'd never consider going anywhere else. If you like personal attention and great communication during a stressful complicated process, he's your guy. Paige Moore is one of his team members, this was the first time I have worked with her. She was on it! almost daily communication with me about what was going on with my loan and what the underwriting department was asking for. Truly a wonderful experience, it was a pleasure to work with Eric and his team on my mortgage. I will continue to send him anyone I know in the market for a mortgage.
  2. Victoria Marks
    March 30, 2019 at 18:50 PM
    (1)
    It is a rarity when one would care enough to form the opinion that you wish your mortgage would get sold. However, Members First has brought this opinion out in me. Incompetent, unwilling to listen to reason has been the most recent. This is not across the board. Several of the initial contact people have been friendly, apologetic and kind. It seems the problem arises in the 'higher levels' of the organization. Let me begin by saying shame on us for closing with them in the first place. The writing was on the wall, however, from the time of lock in rate to having a closing (right at 90 days) the rates went up and 90 days, yes 90 days had past with us jumping through hoops. One such hoop included them loosing all of our actual identity information--yes, copies of licenses, SS cards were our main concern. So, shame on us. Now, years into the loan, clean history of payments, we have had an occurrence. Our payment was rec'd late to their location in Michigan--this is important because snail mail and snowy state. Before we go farther, I know you are wondering why this payment is mailed in the first place; well, they had lost of confidence when our personal financial data was lost in the inception of the loan, therefore, we were reluctant to give them access to our bank account, therefore we have our bank mail the payment each month. So, our payment was rec'd a day late. However, when we reached out via phone, were told that all was fine, no late fees would be incurred. Only then, approx 2 weeks later, did we receive a letter with late fees. Again, we reached out explained we had already spoken to someone, but we were told that late fees had been placed on our loans (yes, two, we have a small vacation home). After some discussions back and forth, they said the fees would be waived. By this time, by the time they mailed us the late fee notification (again, snail mail from them to us), guess what had already transpired? The payment on both loans was already mailed from our bank to them, again, with the change in snail mail delivery due to weather, we could see it would be late again. We immediately called and notified them of this. They could see that again, it was 2 days late. Once we could see what was transpiring, we decided we would have to sign the papers to allow for direct withdrawal to prevent this from happening; obviously, snail mail from GA to Michigan was simply no longer reliable and reasonably so, there are better ways for paying; however reluctant we are to trust them. We realized waiving two sets of late fees within 10 days of each other is a big thing to ask. However, we have paid TWO loans with them without fail since the inception of the loans approximately 4 years ago. Our tract record is impeccable and we called them to let them know what was happening and because the payment was sent through the bank, there was little we could do to stop it or speed it up. By the time their snail mail letter to us arrived, our payment for the next month was already under process. Final result; will not waive late fees a second time. Now, since we did not have the good sense to just walk away and loose the lock in rate of that time, I should have at least demanded they pay for the Lifelock that we had to purchase after they literally lost the hard copies of our identity records. Final advise: go elsewhere. We loved being with Chase in the past. Very organized, very responsive to inquiries and follow through.
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  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • 616 44th St SE, Grand Rapids, MI 49548, USA

  • (866) 898-1818