Willow Bend Mortgage Co. Mcallen Branch
Customer Reviews
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If you are a veteran I do not recommend this company. We tried to work with Robert Cordova who knew nothing about how NavyFederal works or USAA. All of those services are strictly for military families and Robert believed that they weren’t. Not just that he offended my husband and I, we are both disabled veterans we left the office within 10 minutes. If you are a vet we worked with Cornerstone lending who gave us a wonderful low rate through the Texas Veteran Land Board. I hope all veterans get the home rates they deserve.
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One of the WORST and most unprofessional experiences was working with, Robert Cordova. If you are a first time home buyer, a Veteran or this isn’t your first time buying a home, I highly recommend not using him. He wouldn’t allow my wife to explain what we wanted to do with the Texas Veterans Land Board loan. We already knew you couldn’t roll in the closing cost with it, we were going to get a bigger loan to add the closing cost into the price of the house, and the seller would take the extra money to pay off the closing cost. Just because your Firm is certified to do VA loans does not mean you know how to do them, in this case he did not. That’s why he was trying to push us away from it and get a loan through his firm instead because it’s an easier process. He didn’t understand that the TVLB rates are weekly, and new rates start on Fridays, and are not daily like regular home loans. It even shows you on the actual website. He even had an attitude when we told him the rate we got for the house with another firm and he said that’s, and I quote, “impossible, especially with your credit score ma’am, I can go an make a paper right now that pre-approves you for 1%”, unknown to him that the TVLB are locked rates for the week. He even tried to trash talk all the other competitors to try and make him seem like they are the best, and hope that we would just use them cause he was trying to pressure us. Crazy how a firm with 3 people close half as many homes and loan half the amount of money they do with a big firm. We ended up going with Cornerstone Home Lending where they actual cared and got to know myself and my wife and what all we did since we are both Veterans. The professionalism with this firm was amazing. We ended up getting a 2.93% loan working with them on the TVLB than a much higher rate working with Robert and trying to be forced to get a regular home loan through the company he works for. Do yourself a favor and look around at other firms and don’t be pressured my this man. I have to give it 1 star to post this, honestly it’s Zero stars.
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- Monday: 8:30 AM – 5:00 PM
- Tuesday: 8:30 AM – 5:00 PM
- Wednesday: 8:30 AM – 5:00 PM
- Thursday: 8:30 AM – 5:00 PM
- Friday: 8:30 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
4217 N McColl Rd #100, McAllen, TX 78504, USA
(956) 271-0360