The new online app is terrible. The banking app has 2 major flaws 1) does not show a running balance so if you accidentally go negative you can not see were it started and makes it harder to balance you account 2) does not show deposits pending such as, disability or other income Like the old app much better. Have a disabiled adult and she was able to use app but new app is not working for her because it limits information provided PLEASE GO BACK TO APP!! Or add these features back in the new. Not showing the individual balance after each transaction puts a lot more manual work on people to find a problem or plan their money for the month Thank you I do love the people there and the bank 😇 Michele

I have banked with this place for a little over four years. The employees are great at the location, they will do whatever it takes to ensure awesome customer service. At this point you're probably wondering why the one star, let me explain, about a month ago my wife and I went on Ticketmaster to buy tickets to see Bob Seger in concert in grand rapids. The cost was a little over $1,000 for really good seats. When we went to check out we we're routed to a third party site who took our payment. Not Ticketmaster! I immediately called the bank and told them to cancel the transaction, the person working the phone said it had to come out because it was autharizau. I never authorized a third party to take money out. Fast forward about three weeks into the fraud investigation, Kathy from the Escanaba office called me and said she would be returning my money. That's great and all accept now the concert was sold out. She then tells me that the company or person can dispute it and they will again take my money. Well today I get the phone call that the individual disputed it and they were going to take and give them over $1,000 out of my savings account for a concert that my wife and I couldn't see. When asked if the resolution officer was in for the fraud department was in they said that she wouldn't be in until Monday. No assistant or anyone else to handle this problem. They took my money gave it to a fraudulent individual and that's that. My wife and I are closing accounts and moving to a bank that won't Rob us.