I'm so grateful to have worked with a wonderful person name Theresa Cleveland. Who is manager of new Baltimore branch . Theresa went above and beyond her job to help me get on the right track. She is my personal angel and I'm ever so grateful. Very caring and kind. She cares , it's not just a job for her. Thanks Theresa ( My Angel)

What's really frustrating is buying your first house and immediately finding damages that cost thousands of dollars to repair, and when you finally get the insurance check to repay your credit cards, having the bank rep question how you got the check before depositing it for you, and then the same rep being rude when you return a week later with the much smaller return deposit check from the place you were renting from before buying the house, and questing how you have that check now because you just came in with another one. I'm not sure it's any of your business, there's a hold on the bigger check to make sure the bank gets their funds (which we understand and never even took issue with?) so what's the problem? I have a feeling she thinks we are involved in something fishy because we are young adults and maybe because we came in a few minutes before closing (all we had to do was deposit a check, sorry we have busy lives too) the second time. Quite upset that after the trauma of having our house flooded and then torn apart, when we finally are in a place to fix it having someone sour it for no reason. We were not rude to this woman even though the first time here we wanted to ask why she needs to know how we had a check (and we did explain what happened to our house and everything), and explained what the second check was too when she asked very rudely because it was the "second time she waited on us". She was also visibly and vocally annoying with us because one of us (my fiance and I) does not have an account at the bank because we had come in previously and asked about it but were told we didn't meet the requirements for us both to have an account. We both signed the checks and visited the branch to deposit the checks with our I.D's, because they were both made out to the both of us (we couldn't afford to have only one of us on either our lease or our mortgage, sorry lady) so what other options do we have?? Now have to plan on going to another branch (which isn't an exciting prospect since this one is so close to our home) or continuing our business at another credit union, because we couldn't go back there and overlook this woman's rudeness again, so best to not return.