This institution does not practice good communication with it's customers or even between its departments. Be very sure to obtain the name of anyone you speak to about any problem over the phone. They will refuse to acknowledge the outcomes of previous phone calls. Notes that were supposed to be made to accounts were never made, false/incomplete information was furnished, misleading wording used on correspondence. For peace of mind, go somewhere else for your banking needs.

I was looking to get an account open for direct deposit requested from an employer, started out at Austin Telco. But after waiting for 20 minutes for them to even acknowledge I was there I decided to leave.I remember someone mentioning that A+ was a good banking institution, so I went. I didn't even wait 5 minutes before I was in the office opening my account, and Sami White was so helpful and super friendly. She also let me know about a referral program they had going on,so i went back within the hour was helped once again within 5 minutes this time by Karen who went out of our way to help us receive our money for my referral. I definitely reccomend these guys!!!