They have several locations and all the conveniences. The people in the loan department are very friendly, as are most tellers. Some areas where they could use some improvement: *You might not feel particularly appreciated by the folks who answer the customer support line. *If you try to escalate an issue to a manager, they might not call you back. I recently had an issue and felt I had no avenue to address it. I left a negative review on Google, AND GOT A CALL FROM THE REGIONAL MANAGER the next day. That definitely shows a willingness to improve.

I want to completely apologize!! I have not banked here. My bank switched to first mid Illinois bank!!! Not 1st mid America. Very very sorry I just noticed this!!! I was definitely not happy at the time of the post.