Been over a week waiting on an updated approval letter. Bank2 to'd my broker it should be in last Monday. Then said it should be in by Friday. It is now Monday and no word. Suppose to close in 3 weeks. This is my 4th home I have bought over time and this has been the most frustrating purchase due to the lender. Of course bank2 won't talk to me. All communication has to go through my broker. I'm at the point where I want to kill this deal. Go with another lender, get a new pre-approval letter and find a different home. Only reason I have not done that yet is because I hav spent money on the inspection and will have to pay for appraisal if deal does not go through. Come on bank2. Get it together, get what needs to be done and service your customer. No reason to for an updated approval letter taking over a week. If these are the problems I'm having with this lender, I wonder what kind of problems I will have when they are actually servicing my loan. This is a VA loan. You don't treat people like this. It's not right.

Best bank EVER!!! Gabby, Stacey, and Julie in book keeping are ALWAYS there to help me with anything and everything I need!!! I'm pretty sure they can just recognize my voice by now and already know who I am 😂 I'm prior service Army and still have a USAA account for insurance, etc., but the customer service and friendly staff at Bank2 is unparalleled! Ross was the CEO when I opened an account at Bank2, but even though he's no longer there, the level of customer service continues to exceed my expectations-particularly in the book keeping department. All the women there definitely deserve a raise! Thank all y'all for all the help, hard work, and amazing service you've all provided me with over the years! Stacey, Julie, and Gabby-you're truly INCREDIBLE at what you do and I love each and every one of you!!!! Also, shout out to Trey Graham! He's also one of the amazing employees at Bank2 that makes it the best place to bank with! I just read some less than positive reviews in this thread-but let's be honest! You can't ever please everyone! Bank2 is AWESOME! So, ignore the negative reviews and stop by, open an account, and see for yourself!