I had an incident that involved filling a claim, I called Steve and he helped me right away, made me feel so much better and didn't make me feel guilty because I had to file a claim. I've had progressive insurance in the past and to get anything done it was like pulling teeth. Steve's office really takes the time to get to know you and are the most respectable, kindest people around. I couldn't say enough positive things about this company, especially Steve's office and his employees!!!