Over 10 years at this banking institution, never had a problem until this year. Due to new banking regulations that I was not made aware of, nor anybody bothered to contact me about, this institution deactivated my card while I was in another city and closed my account a couple of weeks later. Management is always conveniently on vacation or playing golf and too busy to take my concerns seriously. Staff can never answer questions honestly because they don't know half of the time or answer the first thing that comes to mind to get you off of the phone. I recieved 4 different answers in the same day about my account. No recourse but to file a complaint with the BBB and take my money elsewhere.

Do yourself a favor and avoid these these people, they are absolutely incompetent. When my identity was stolen a couple years ago I made an appointment to come in, sit down, and review the security measures they had in place for situations such as this....and they assured me that once my account had been "secured" i need not worry because they would be all over it until the situation was resolved......AND I WAS ACTUALLY DUMB ENOUGH TO BELIEVE IT !!.....This morning i find an unauthorised charge of $854.58 on my checking account, so i call the bank thinking "they got this"...what a joke.../they just gave me a phone number for someone in some office somewhere telling me I would have to call them and try to find a way to reverse this because "we don't do that anymore"........and answered the remainder of my questions always with the phrase......We can do that, but it will be another $30 fee....... We can do that, but it will be another $30 fee.......We can do that, but it will be another $30 fee......Seriously?.....why did you stand there and lie to me the first ti8me I asked you these questions???/...absolutely pathetic!!!