Couldn't use my card for a purchase I was attempting to make at noon. Called customer service and was told to have the cashier run my card again. There was way more than enough in my account. Repeated this process several times. Card still came up "declined". After spending 4 hours on the phone with customer service, they still couldn't give me access to my money, or explain why! Finally drove to the bank at 4:30, closed my account and withdrew my money. This was the last straw after SEVERAL issues I have had with them in the past. The attendants at the bank are also extremely rude, and waaaaay too nosey.

I have always had excellent service at this branch, better than some of the larger banks in the area. I have a business account here and have never had any problems running my card.