If I had the ability to give 0 stars, I would. This bank is AWFUL. They are crooks. They charge fraudulent overdraft fees, and conveniently only certain items hit in the order BB&T wishes so that you are charged an overdraft. Then, when confronted about it, they have no actual answers and instead tell you "there's nothing we can do". This is criminal!

I Have Never Had A Bad Experience @ This Branch. It's Where I Opened My Account, And The Only One I Really Ever Go To. I've Had A Couple Problems Along The Way Hence The 3 Stars. Aside From What I'd Call "Shady" Over Draft Fee Procedures, This Bank And Branch Is All That And Then Some. By Shady Procedures, I Mean That The Site Clearly Says As Well As The APP Does That All Purchases Remain "PENDING" For 72 Hours Before Posting. Meaning If You Overdraw But Get Money In To Cover It Before It Closes You Don't Get Hit With A Fee Because Until It Closes, There's A Chance The Charge Could Fall Off Totally. Any Time That I Have Made A Mistake And Overdrawn By A Few Cents Or A Couple Dollars Somehow "EVERYTHING" That Was Pending Closes Well Before The 72 Hour Window Closes.............. Nobody Can Explain This... .When Confronted Customer Service Went Crickets............ So There's That... But Overdrawing Is On Me Anyways It's Just A Little Shady How They Do That, And It's Clearly On Purpose. Other Than That I'm A Happy Satisfied Customer.....