My fiance and I purchased a new vehicle and went with the dealer financing to get the added discount and planned to refinance in 3 months. 2 days after buying our car, consumers called my fiance since he has an account with them and said they could refinance it now for a better deal. We started the process, but we were then told we had to wait for the registration to come in the mail. We waited a few weeks and once it came, we reapplied online like we were told to do. Two days later, we were contacted and asked all the same exact question we had been asked and filled out online. The women said she would enter the information and get back to us. Two more days later she calls my fiance after we called her several times, and says we are approved, but cant give us the interest rate or monthly payment amount. She asks us to provide more information, so we do. Three more days go by and we still haven't heard a word back. She isnt returning phone calls or emails. If we call the bank directly, they put us through to someone's voicemail and no one ever calls back. Today we recieved paperwork in the mail requesting we sign it and mail it back so they can transfer the vehicle title from the original bank that holds the loan to consumers. Ummm nooooo! We have no idea what the loan interest or payments are still, we haven't signed any paperwork approving the loan, and we STILL have no heard back from anyone at consumers. What a joke.

I used to be very happy banking with consumers credit union . But I am extremely unsatisfied with the customer service I have been given about getting an overpayment on a paidoff car loan that is due to me. To make a long story short, I have been given the run around by several employees, I was told that they can do nothing for me, than I was told I needed to wait 14 days for the check to clear for them to pay me back for a payment that should have never been taken out of my account. Nobody will call me back I’ve left several messages for them, it’s been well over a month and I’ve yet to see the $300 that is owed to me, my next step is to go to corporate or the BBB. I’m done playing their games.