I got a call from their fraud Dept this weekend telling me someone tried taking my money out of an atm in Davenport. Luckily it was declined. The fraud Dept cancelled my card and given the holiday weekend I couldn't go into the bank until Tuesday for a new card. Which was fine I understood, it was inconvenient I couldn't have access to my money for a couple days, but I understood. I made plans to leave work to go to the bank and get a new card on Tuesday. I get to the bank the line was all the way outside the door. I wait in line for 30 minutes while only two tellers worked the counters. I get up to the counter get everything taken care of all they had to do was print my new card. The guy told me it would be 5 minutes. I wait another 10 minutes, still nothing. I learn the machine is now broke and hear another worker say they will look at it but they are too busy to do it now. Me, still waiting and now have been at the bank for 45 minutes get more frustrated when I hear this especially when I left work to do this. I understand things happen, but they just seemed like they didn't care to help. I had to get back to work and they told me they would call me once my card was ready today and I could come back and get it. Since I work for a living across town I couldn't come back today, but would figure it out. I go back to work frustrated since this was something that happened to me and something the bank should of been able to take care of and didn't now I'm inconvenienced even more. Another three hours go by still no call so I call them only to be told I will just have to wait till they get it fixed very rudely. Again, this was not my fault, someone else tried to take my money, the bank didn't have the working machine to print me out a new card I still don't have access to my account for bills, not to mention I have bills that come out automatically and if this isn't fixed I will get a late fee. Basically they told me they couldn't do anything for me. That is not an acceptable answer, I have been banking there for 11 years now and I couldn't believe this service. I was told the person that took my info would call I couldn't even get a courtesy call that they are working on the problem and will take care of it, I got NOTHING! If this was their money I bet you they would be on it. Horrible customer service.

How you gonna tell me, its gonna take 7 -10 business days to refund the money that you confirmed was stolen. IT WAS YOUR FAULT!! and now because of fees. I have nothing left to live on, to feed my kids with, or gas to go to work. Your security needs a SERIOUS overhaul!! I can easily take my money and run to another bank!! Fix your problems!!!!!!