I have had no issues with Central Bank since I’ve started banking with them and yesterday on April 19th, 2019 I had the worst experience. I went to the branch on Blue Ridge Road in Kansas City to withdrawal $2,200 cash. I went through the drive through because the lobby was closed already. I filled out the withdrawal slip for $2,200 and when I got the money back, I only had $1,700 cash. The teller was a middle aged woman with her hair pulled back. She asked if I minded how the bills came out and I said no. It took the teller 10-15 minutes to get my cash back to me. When I got the cash back in the slip, I only had $1,700, exactly $500 missing and no receipt for the transaction. The teller gave me back ten 100 dollar bills NOT wrapped in a band, $500 in twenty dollar bills that was wrapped in yellow band that said $1,000 and then random loose twenty dollar bills. When I called the teller back to let her know the money was missing, she became very hostile with me, told me she counted the money 3 times and then ended the video chat. About 5 minutes later I’m assuming she was a manager, she comes over the video in the drive through and says I’m going to count her drawer to see if it balances. Only takes her about 5 minutes to do this. She comes back and says the drawer is balanced. I become very upset at this time and do not leave because someone made an error here and I needed my money. I called the police because I was being potentially robbed. I never left the premises. About 10 minutes go by and two officers show up. I asked the officers to search my car and I to prove there is no cash anywhere. The officers refused to search me. The manager at this branch was very unprofessional and also refused to give me a receipt for the transaction when I asked for one. I have heard nothing back from the bank and $500 is everything to me right now. I have been completely ripped off. I made a formal complaint with the customer service line this morning. I will be filing a dispute on Monday at the Boone County location (where I usually bank). How am I supposed to trust someone who has potentially stolen from me? Either that teller pocketed my money or messed up her drawer earlier in the day and I was the last customer so she decided I was the perfect victim to make up for her mistake. This is absolutely outrageous and I do have an appointment to speak to an attorney on Monday. Please someone get back with me. I will not stop until the right thing is done.

We had a wonderful experience with Ladonna. This was our first home so we were really nervous and had lots of questions during the whole process. Ladonna was very patient with us and made sure we were 100% comfortable with moving forward and she always took time to answer any questions we had. She is very knowledgeable about current grants and new programs for first time buyers. I will definitely be recommending Ladonna and Central Bank to my friends and family. Thank you so much Ladonna Ali!!!