I have to make a change to a previous post. Norway came trough to fix my issue and worked outside of policy to do so. It was a good move which proved that they are responsive on an individual level. Kudos for your agility and local accountability. An organization is tested by adversity and is given an opportunity to be defined by it's response to a problem rather than the problem it's self. Norway passed the test in my case and gets my endorsement as a contientious organization.

I have been a signer on a non profit account for about 5 years with this bank. My experiences in the branches have been okay, but the support has been so awful. I switched the accounts to Bangor Savings because they are so easy to deal with. Since the bulk of our cash was moved to BSB, there was no reason for me to actively log into Norway internet banking, and after a few months they deactivated the account without notifying me. For the past couple weeks I have been in the process of trying to close the accounts. I was unable to do anything over the phone and it was requested that I physically mail a letter to them (since I am out of town for work) to make this request. I did, but never heard back. The next easiest thing I thought would be to get back into internet banking. I went through the online setup and entered my SSN where it said "Social Sec Number", not realizing that this is either SSN or EIN if you have a business account. I was on hold for about 45 minutes this morning listening to the automated line talk about how great it is have business accounts with Norway. This has not been my experience with them. Their website is sloppy, their communication with clients is bad, and their secure chat left me as "Number1 in line" for over an hour... Never doing business with these guys again.