I opened my account here in August of 2017 and have been very disappointed. My accounts were not set up correctly, even after specifically asking for them to be linked. The bank manager had to get involved and called me personally and fixed the errors. I recently got married and needed to change my name. After no response from the secure email sent on their website I took time off from work to go with all of my marriage documents (courthouse, social security, and dmv) the blonde girl at the counter refused to help me nor allowed me to go to the offices. When explained to her that I had taken time off from work to handle this and it was not convenient she sent me away and told me to come on a Saturday. Stupid me did not look at the hours on the door to make sure she was correct and left. I just went all the way back there early on Saturday morning to find the doors locked and lo and behold no Saturday hours. I have been on secure chat and was told that I did in fact have the correct documentation the first time that I went and that they would not change my name over the internet and to make a 3rd trip back to the bank.