Patrick Maloney and his team were exceptional. They exceeded our expectations in every way throughout the process. Whenever we had a question, we had a response from Patrick or his team in minutes - not hours, not days. Everyone was professional, courteous, and they kept us informed and up to date every step of the way. While our real estate transaction was complex and needed to be completed on a short time frame, we never worried about Fidelity Bank, as they were always on top of things. Beyond the great experience we had with Fidelity Bank overall, we really enjoyed working with Patrick and his team. It was obvious they genuinely care about their clients and worked hard for our trust - they definitely earned it. Every aspect of our loan was clear and straightforward. Everything upfront - no games, no gotchas (this was not the case with some lenders we had dealt with in the past.) Ours was a large transaction, so knowing we were working with professionals with integrity meant a lot in terms of peace of mind. Beyond the great service, we flat out got the best deal on our loan. Lowest rate, lowest fees. We had quotes from lenders big and small, multiple online lenders, credit union, etc. Patrick beat them all. Integrity, great service, and the best deal. If you are shopping for a loan, we definitely recommend Patrick and his team at Fidelity Bank. We would definitely use them again.