Closes early unfriendly staff at counters not knowledgeable funding sources or agricultural friendly

I absolutely can not stand to use the drive thru. It’s suppose to make your customers lives easier!?!??? For example I went today to deposit a ck into my account and receive some cash back. The woman on the screen abruptly asked me, can I ask you some questions about this check, (a government check). I said yes, I quess so. What do you need to know? (Without naming here the government name) She asked me had I ever cashed this kind of check before or had I ever deposited a check like this before into my account??? I said aah I think so, I’m not sure if I had deposited one before. So I sat there looking thru my ck/deposit register and came to the conclusion that I probably had only cashed them before. So I answered her, “I think I have only cashed them.” I asked her is there a problem?? She said well the bank wants you to deposit the checks before cashing them, getting money out of your account. Um well I thought that’s what I was doing??? Then she proceeded to say my account didn’t have enough to cover this particular ck amount???? Really!!!! So, ?? it’s a government check!!! I know our government is in dire straits right now but really! You think a government ck is going to bounce?? Apparently.? I could understand this if it was someone’s personal check but not this government one. I have several accounts with Landmark with more than enough in them to cover this not so large check! So I said just give me the deposit slip and check back and I’ll drive over to the main back on the square( for the third time in two weeks) and cash it then put my deposit into my account and that I hatted the impersonal service at the now “new and improved drive thru”! They have made it into where you don’t get good service you have to go thru an act of Congress to do business and no one knows you anymore. Also you speak to someone different each time. I will say this, this sort of drive thru is only good because they have 1 earlier hour in the morning and 2 extra hours in the evening. That’s ALL it has going for it!!!! And when you complain at the main bank all you get is “well we’ve tried telling them(who ever that is) that the service is very impersonal and some (most) people really are having trouble with it or don’t like this change, but they won’t listen.” SO HERE WE ARE AGAIN TYPING A COMPLANT ON AN IMPERSONAL DEVICE!!! I would really appreciate a response on this and a number I can call when their is a problem. And for someone to look into this it was this afternoon around 3:20-3:26. My mother-in-law can’t even get her balance to cash a check when she is in the car with me, she does not drive, because they can’t see her face well. When I have entered her account number as she is telling me it and ssn as well!! Again really.! This is ridiculous! Had to drive to main bank that day too. They act like your a criminal or something. I’m done with the drive- thru. So much for the convenience part. The bank has my phone number, if I don’t answer leave me a message. I will call back. 🤯 aggravated/frustrating