I've had nothing but horrible experiences with this company. If I could choose 0 stars, I would. Wait times are outrageous and when you finally do get someone on the phone, they essentially tell you there's nothing they can do. If you try to do anything online, it's a joke their website is extremely outdated. There have been issues with my automatic payments coming out early (which has never happened to be anywhere before). Issues with my mortgage payment increasing due to an estimation of my square footage (instead of using what it actually was). Be sure to check your own and make sure it's correct. Thankfully, they did refund me, but it was a nightmare and hours on the phone trying to get it back. I went through and refinanced and wanted another company, but it wasn't possible. They weren't supposed to take out a payment because my loan was paid in full, but they did anyway and it took a month for my refund for that as well. Their customer service is a joke and they never actually give you anything reasonable to try, other than "call your bank". I can't believe I am stuck with this company, it's just ridiculous.

If I could give it 0 or negative stars I would. I had the unlucky pleasure of dealing directly with their Loss Draft Department after our house was severely damaged. The woman assigned to our case - Sonia - was rude and insulting. She threatened to terminate our phone call due to me expressing my frustration with their process and how you never get the same answer twice. This 'process' of theirs has held up the work on fixing my home which has left my association and our household frustrated and angry. Eventually she decided she could no longer speak to me by saying I wasn't on the loan. Im the homeowner.... She told me this AFTER I asked to speak to her manager, Maria. I eventually terminated the call and called my husband in tears. We will be changing our mortgage company after this event. I never want to deal with them again. Great choice in employees - if your case is assigned to Sonia - RUN.