I have been a member of Atlantic Union Bank for ten plus years and after today I am contemplating closing all of my accounts and credit cards. This morning, I stopped in the drive through on my way out of state to get cash out and the teller gave my money and Drivers license to another drive through lane. The person left and I sat there for ten minutes before they realized the mistake they had made. But not before they sent someone else’s tube with their info to me. They gave me the cash I had requested but basically I would be without my drivers license until he returned. It could not have happened at a worse time as I was on my way out of state and needed my drivers license for several events I was attending. Not to mention to drive!! There was basically nothing they could do to correct the error and I just had to wait and hoped he would come back. Luckily he came back a short time later and I was able to leave but not after an overwhelming amount of stress. I just can’t understand how this could happen.

This Union Bank & Trust always has fast and efficient service through the drive-through and inside. Of course Friday afternoons are a little busy. However, I have found that that to be true with any bank in my experience. They also offer notary services during lobby hours. The inside is clean and inviting and is spacious with plenty of privacy if you want that with your transaction.