I couldn't me more pleased to leave 5 stars for a business. I am a new Dovenmuehle customer through no choice of my own. The servicing of my mortgage had been sold to Dovenmuehle in the past year. Last week, I received my annual property tax bill. In order to have my taxes paid by my escrow account, I Googled the company's web site and was appalled to find such dreadful reviews. In order to protect myself from the poorly reviewed business, I faxed my bill with a cover letter to Dovenmuehle and sent another copy of the same information via the US Post Office. Today, 48-hours after sending the fax, I received a telephone call for a very personable Dovenmuehle representative. In the most polite manner, the man said, "Mr. Maynard, I just wanted you to know we have received your correspondence and have forwarded your tax matter to the correct department." First, I was dumbfounded because this type of call defies all of the negative reviews. Secondly, this is the essence of Outstanding Customer Service that has become a dying art in America. Thank you Dovenmuehle. If you can identify the nice man who called me, give him a pat on the shoulder. He sure proved a bunch of bitter consumers completely wrong.

This place is a joke hiring jokes, I bought my house, the loan guy called out of closing, also informing me he told me the completely wrong amount to bring, and I also asked as soon as we talked about this property if my payment could end up higher than $800, not a chance he says, its $1,000, so now I'm struggling, and have had 3 different people from with in the company call about giving me a refinance, I tell them i have no money for closing, they are taking everything i have, they always say i wont need any, we go back and forth for a week or two, then they say "well you will only need $1,600 to close, can you do that?" Point is, I've been lied to every time I talk to some one there, and I'm paying my mortgage this friday morning, and will have to go two weeks on $100 like I have for 3 years now