I have had very good experiences with Northpoint Mortgage until I experience any type of issue. Unfortunately their problem resolution is less than desirable, and they lie or mislead their customers to try to "shut them up". Because they do not record their calls, they can claim you said whatever suits their interest and claim it is a she said/he said incident. I now have to file claims with the US Banking Department and such to get my problems resolved which is a big time and hassle. This would have been prevented had Northpoint just followed FCRA requirements and guidelines.

Our experience with Northpoint (and Ryan Thomas!) was fantastic. As first time buyers having someone who was willing to explain everything, go over all options was so helpful. We always felt like a priority. I can't recommend them enough!