Summary: Excellent customer service, during the quote/exploratory stage, buying stage and after closing stage. Great rates and minimal fees. --- Geoff Brown was great to work with. He was prompt and to the point. He answered all my questions (and I think I had a list of about 15 in just one email at some point). He got me the best rate: I shopped around and he still got me about 0.25% better than anyone else. He didn't bug me after the quote but patiently waited until I was ready and told him I was moving forward with him. Geoff also honored the rate even though I purchased several months after requesting the quote. I compared the fees for the loans when I shopped around too. His loan had both the best % and lowest fees, incredible!! He sent me the closing docs ahead of time, per my request as I wanted to review before signing day. During closing I asked questions about bi-weekly payments and early pay-off methods. He offered to send me amortization schedules with different options for additional payments + bi-weekly payments. Most importantly, he actually did follow-up within the day (even though our transaction was done)! Several weeks later I emailed to ask about how the bi-weekly payments were deducting, he was again helpful and prompt. I followed up during tax season with deduction questions (months after my purchase) and he still got back to me in record time with helpful information straight from the IRS. Buying a home is serious business and I wanted someone who would take it just as seriously as I was. Geoff definitely delivered. If I could give 10 stars I would!