I wasn’t taken seriously throughout the entire loan process. I consistently had to do every single follow up in terms of the loan. Granted, we had a lot of issues with the house we were wanting to purchase and it had to undergo repairs for several weeks. Regardless, I still had to initiate contact to check and see where the appraisal was at, when it was going to be scheduled, if the repairs were done, etc. none of the information was openly shared with me as soon as they were notified. I work in the financial industry, and the service that was provided here was not satisfactory. Anytime I need or get new information, I immediately contact my customers. So I found this process completely frustrating. Not to mention, it’s been 2-3 months and we still haven’t closed on the house or even had the appraisal. Please treat others as you would like to be treated in such a daunting process.

IF i could give 0 stars I would. The customer service from the loan officer RIch enfield was terrible. I was a first time home buyer and was only shown one option for a loan. In the rush process, he couldn't read a fax from my bank and actually had the nerve to ask for my log in information for my bank account. I dont even think thats legal. Then after the rush process of the loan is over I receive a bill saying I still owe taxes that are supposed to be escrowed in my payment. I contact him and he says he'll get it straightened out. 10 days go by and the bill is three days late i hear nothing. So I contact him and he tell me i need to call the mortgage company. As I said, terrible service. I wouldnt recommend this company to anyone. They do work fast, but dont expect help once they sell your loan. Which was sold before I even made the first payment.