Scott Yeakley, What a day I’ve had here. Well my credit card was stopped for unlawful usage, good catch there Scott! Trouble is I need a credit card right away because my husband can be called any moment for a transplant operation. Are you Following me so far Scott? So its Tuesday the 7th at 1:00, I start calling , your bank to replace and to get a expedited credit card issued, with some amount of panic. I call none stop until about two a clock. No answer, just a voice recording saying all call lines operators are tied up . I ask my husband “ Is it a Holiday? Columbus Day? Or whatever ridiculous thing they are calling it now days. One of those holidays one can never remember the month .” So Scott , around two o’clock some one answers. Ha ha I thought we are getting somewhere now ! I tell the person on the other end of the line my dire problem, only problem is she wants me to leave a voice message to some she states “may or may not be in.” So here’s what I do Scott, I ask politely to check for me if she is indeed in before I leave a voice mail. Turns out , nope she’s not. So I ask for some one else. The voice at the other end of my phone proceeds to list another named, then checks , no not in , then another name. Well Scott, You see where this is going . Then finally the top name , the head supervisor of the whole credit card department, the big enchilada! Yep they are all gone. Tuesday afternoon at 2:00 and the whole shebang department is gone. You think a bank might need a credit department? What if there’s an emergency, like someone needing a credit card to use for months stay in a hospital for a transplant? Pretty unlikely, but hey Scott, it could happen.

I have all my accounts here and always get great service. The last couple of phone calls I've made to GPCU were handled very well by Audrey and she was quick to answer my questions and assist me!