I tried to open an account here to help get a savings account started. I set up everything on the app, writing down my password and everything because, yes, I am forgetful and I’m fully aware that if I didn’t I wouldn’t be able to log back in. Making sure everything was set up before going out of the app, I thought I had covered all bases. After closing the app and trying to get back into it not much later I found that I couldn’t log back into the app at all. My password was “wrong” and then I tried resetting the password via email, to no avail. The security questions were also “wrong.” This is not the only problem I had. I also received 4 pieces of mail within 2 days saying the exact same thing, word for word. A piece, even two would have been understandable, but 4 is excessive, not to mention wasteful. Then, to top it all off, I had signed up for text banking because Wells Fargo does the same thing and it’s wonderful. Text “bal all” and you get your balance and that can be expanded to see your recent purchases. This was the same idea but the problem was, every morning at 4am I would get not one, but two texts saying I had a $0.00 negative balance. I understand I’m broke! One message and be done with it. Not two. Not two every morning. And not two every morning at 4am! I feel like this was also excessive and to a point, harrassment. Everyone else I have spoke to about my problems have seemed shocked I had so many problems with them. Maybe it’s just me, but I will not be banking with BB&T now or in the future. I have never had a problem with Wells Fargo and will stick to them until I do.

I called this place to close out an account with additional charges on it that I already closed out. First $3.00, which I paid, then 89 cents. The lady I spoke with, Dana, would not work with me or suggest alternatives, and INSISTED I would have to come into the branch over EIGHTY NINE CENTS. I hung up and called the main BB&T phone number, and they were happy to help clear this up. Ten minutes was all it took. This branch did not even suggest calling the main number. I'm aware coming in is procedure, but to not even suggest calling the main number, to insist I have to come into the branch over EIGHTY NINE cents, I consider this absolutely terrible customer service.