The absolute worst customer service. I went to get change from the drive thru and I did not have my member number. I was in a hurry and the woman stated that she had to my number. I asked I just want change. She copes an attitude and snaps back that she has to have my member number. I said just send me back the cash back and she slams down her pen and throws the tube back in and sends it back. I will Close my Account Monday! Horrible.

I went to get a roll of quarters and for 2 $5 bills........lady stated she needed a member number to do this..........while making her statement she put my cash back in the tube and sent it back then just walked off in the middle of me asking why..........I went to the bank directly next door and they gave me a roll of quarters without even a blink and was nice as could be..........UFCU your customer service is horrible and it isn’t a very good marketing strategy to draw customers with rude personnel and poor policies, if that is a policy, or this lady was just being lazy.