I have been a customer for one year and a pretty good one. They failed to help me and I am very disappointed. The answer was weird and UNPROFESSIONAL.

The local employees were very friendly, but I do not trust this company and feel they are very shady and take advantage of people in a time if need. I should have been more cautious when I 1st applied. The interest rate that i was eventually given was much higher than the rate i was given on the website pre-approval page. This interest rate (which was secured by my car title) was higher than the cash advance rate of my worst credit card. I made every payment early yet when I requested a deferred payment, to pay for a Dr. appointment, I was charged a fee that was equal to 50% of my actual payment. The payoff amount that I was charged was also more than the entire balance amount that the website said I owed. I just feel with today's technology, that should never happen. I just want to share my personal experience so folks can make an informed decision about using them. Again, the staff at the local branch was very friendly, but obviously had to follow their companies policies.