The staff (specifically one employee) should be much nicer. It is called customer service for a reason. The bank could be much better if they fired the African American woman who works in there. She always has an attitude (24/7). YOU CAN'T ASK HER ANYTHING. Everything she says has an mean and unpleasant tone. If she doesn't want to be there, then she should quit or be fired. As an Atlantic Union Bank customer, I should not have to go to another city cash or deposit my check. Today was the last straw. Either she get fires or I will post a review everyday until the manager or corporate steps in. As an African American customer, it is a shame and disgrace to see an employee of the same race treat every customer so badly. As customers, we deserve to be treated with courtesy and respect.

This bank doesn’t care about you as a person at all. Just how many fees they can get out of you. Ive now been charged an overdraft fee for .32 cents and was charged an overdraft for my account falling -1.46 WOW. All was positive next day but that doesn’t matter, they won’t waive any fees for you the Radford VA branch there is no one there nice to talk to on the phone. Complete disgust. I have so much coming out it will be hassle to change banks but I am going to.