Keybank is terrible!!!!! They hours they are open are not regular bank hours . They close at 4pm mon-thursday and 5 Friday. Like most of us work until 5pm every day!!! Also we have a small business and we are closing our account ! We were lied to !! We asked a teller at the Schodack branch to remove our overdraft as we were charged nonsense fees every 5 days ! Then after we were told that our overdraft was stopped it happened again ! The manager Josh at the East Greenbush branch wouldn't remove any more fees even though I was told managers can override them. Be aware of the fees ! Never doing business with them again. No wonder they have A 2 star rating and are losing customers ! They dont care about there customers just money! Sefcu here we come !

Nothing makes me more angry than being lied too and treated as if my business doesn't matter. When someone tells me they are going to do something, I hold them to their word. It is clear to me that First Niagara doesn't stay true to their word when it comes to their customers. I'm going back to SEFCU.