The worst customer service I've ever encountered at a bank. This branch used to be my home branch but I have recently switched due to today's incident. Not going to go into detail but basically I ended up receiving no help front the only banker" Lydie Mambo"working today. She is the most disrespectful and unintelligent banker I know. I've had issues with her and another teller too, assumed it's racial and class related which is the irony of it all. Anyway I ended up closing my account and just keeping a savings account. My opinion would be to bank somewhere else until they resolve their client interaction issues.

If I could rate this Bank a Negative -5 I would! Stay far away from Suntrust period. Their customer service is horrible when you call the 1800 number. Their customer service is even WORSE at this branch. The people are disgustingly rude here. I called about my license and she left me on hold for over 15 minutes. I had to call back and another woman told me their policy of shredding my license because I wasn't a client (which I was had she ask my name, but I shouldn't expect anymore from these incompetent people). As I proceeded to ask why would you all shred...she's like "calm down and let me finish"...I was calm and I was asking a question. I had to tell her I am in fact a client, so she's like "oh you're not the person I thought" The only person in the bank worth talking to is Lydia. She was the most helpful person and very sweet. The others need desperate training. I will be closing my account here.