If you ever consider banking at SunTrust, run, do not walk to the nearest exit. A friend of mine is a loan office for Suntrust and convinced me that they had changed. If anything, they have changed for the worse. My latest debacle? A multiple thousand dollar transfer to my LINKED bank account that hasn't shown up for two weeks. When I asked, Customer Service acknowledged the dates of the transfer and politely informed me that it takes three business days. What season of the year does THREE BUSINESS DAYS take TWO WEEKS? Lent? So, I have my mortgage loan with them, so I'm stuck with them for the next 27 years. I pray, every day, that they will be bought out by a competent bank.

The staff is fantastic but the management is AWFUL!!! I had problems with my account in which the manager had to call customer service. He in no way tried to rectify the situation and I ended up having to file a complaint about Suntrust and the Branch with the Federal Complaint Commission. I was so glad to close my accounts.