10-16-2019: Update. Chad McGee , the mortgage supervisor got back to me immediately , listened and wanted to resolve the issue quickly. He contacted the main bank and I received a refund of my appraisal fee on 10-7-2019. So very happy it was resolved quickly once I spoke to the right person. He also said he thinks he can work with me on my situation and get me refinanced. So we will see. Applied for a mortgage with Lynn Ashmore but mainly spoke with her assistant Jacquelyn, as Lynn would rarely answer or call back . Loan was denied , that is not the issue. An appraisal deposit was taken out of my checking account. Lynn stated that it would be returned if the appraisal was not completed. An appraisal was not completed so I have called and emailed Lynn and her assistant Jacquelyn many times to return the appraisal fee. They are ignoring all communication, refusing to call back or answer my email. I had to call the main Bank Of Oklahoma mortgage line and was referred to her manager Chad McGee. Have now left a voice message for Chad. Hopefully will resolve this issue soon but will never do business with Bank of Oklahoma.

I always have a wonderful experience at this bank! Nicole helped me with my transaction and she went above and beyond to make my feel comfortable. I will definitely be recommending this bank to family and friends!