I used to love this bank. Then they informed me of a new policy where since I accidentally left my debit card in the ATM they have to destroy it and deactivate it. Couldn't hold it for 5 minute while I went back up to get it. The amount of inconvenience this puts on me is absurd. With all of the online subscriptions I now have to switch to a new card for no good reason. I will be switching banks as soon as I can.

Went in person for assistance with loan and we were mislead, provided poor customer service, very rude and would not recommend to anyone inquiring about home loan or refinance. My wife & I have pursued what happened to us for over a year and filed complaint with BBB and several compliant with MO AGO. Advised and suggested we contact a lawyer on entire issues. We found out recently when following up for title insurance (title company they picked)- all our transactions and business took place in KS? and the final closing paperwork brought to Missouri for us to sign as we did not want to E-sign. Had we known this was all completed in Kansas and we live in Missouri we would of took business elsewhere. We have now been told to file with KS AGO. This deceptive practice and run around has taken a toll on our health. We requested copy of all signed documents and still have not received all requested documents we were asked to sign and told don't worry about filing in. These particular signed documents were not shared with BBB, MO AGO or CFPB and no signed copy has yet been received by us.. We were only given blank unsigned copies. We have received one document thru our county regarding taxes and it was altered after we were asked to sign. Be careful and read, read, read,. Once we signed no one had time for us or our questions.